Excellent customer satisfaction score for the sixth year in a row

We are extremely proud that we have achieved an excellent score for customer satisfaction for the sixth year in a row. For the rental projects executed in 2022, our Net Promoter Score was +94.59, which is considered ‘world class’.

For our rental projects, the satisfaction of our customers is monitored on a continuous basis. As the most important parameter for customer satisfaction, we use the Net Promotor Score (NPS) or recommendation score. This can vary between -100 and +100. For the sixth year in a row, we achieved an excellent score of +94.59. For our temporary retail spaces, we even achieved the maximum score of +100. An NPS above +80 is considered ‘world class’.

According to our clients, the most important strengths of Veldeman are:

  • Speed of work
  • Project management
  • Honouring agreements
  • Flexibility
  • Quality
  • Engagement/problem-solving attitude

This high customer satisfaction is a great reward for the dedication and efforts of the entire Team Veldeman, because every link is important in the total customer experience. We would like to thank our clients for their positive feedback and will continue our customer focus in 2023 with great enthusiasm and dedication.

Finally, a few quotes from our clients:

“We are not just satisfied, but very satisfied, with the people and the speed of work, from the initial phase to the last bolt that was removed.”

“Constructive cooperation, friendliness, loyalty, helpfulness: these positive elements ensure that I will stay with you as a client.”

“It is approaching perfection. From the start of the quotation to the execution and installation, the overall picture was very positive.”

Questions for a Veldeman advisor

Our professionals think along with you and are happy to shape your plans.